Having issues client side on playback. Chat is visible but not stream. Am addressing for internet connection, clearing cache etc. Any other avenues for troubleshooting for viewers unable to see video playback or creation of SOP for future ways to provide support for viewers?
We are not aware of this being a widespread issue.
As for an SOP, there are many reason why an viewer could be having an issue, the most common being a shaky internet connection. The point being, the issue can be a wide range of reasons why this could be happening. Most that are beyond our control unfortunately.
This is the reason why we have this Feedback forum.
pogo
•
Sep 21, 2025
It wasn't an issue I was having but a viewer and suggested the general steps like clearing cache, coming out and going in etc. They could hear it but couldn't see I was modding for Producer Paul's stream and apologize but it was for another viewer and am not sure if they contacted support
LFG.TV
Team•
Sep 21, 2025
Hello,
Please send a video of the issue to admin@lfg.tv so we can try to determine what the issue your having is. Please also provide operating system and browser.
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Comments3
LFG.TV
Sep 25, 2025
Hello,
We are not aware of this being a widespread issue.
As for an SOP, there are many reason why an viewer could be having an issue, the most common being a shaky internet connection. The point being, the issue can be a wide range of reasons why this could be happening. Most that are beyond our control unfortunately.
This is the reason why we have this Feedback forum.
pogo
Sep 21, 2025
It wasn't an issue I was having but a viewer and suggested the general steps like clearing cache, coming out and going in etc. They could hear it but couldn't see I was modding for Producer Paul's stream and apologize but it was for another viewer and am not sure if they contacted support
LFG.TV
Sep 21, 2025
Hello,
Please send a video of the issue to admin@lfg.tv so we can try to determine what the issue your having is. Please also provide operating system and browser.
We’re here to help.
Thank you.